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Concerns

Recognizing that issues may arise regarding your care or the care of your family member, we encourage you to talk with members of your health care team directly.  Most clinical areas have a clinical leader, charge nurse and clinical manager who can assist you, if needed. Please go to the nursing station/reception area to find out who you can speak with.

Additionally, the Patient Relations office is available to assist you.  We will ensure your concern is directed to the appropriate person(s) and will work with you and the team to address your concerns. Contact us at 905-521-2100 ext. 75240 or by email at patientrelations@hhsc.ca 

For more information on steps to handle your concerns, please click here.

 

Patient Relations Process Delegate- Rosanne Zimmerman, Director Patient Experience & Safety, contact information as noted above.

 

Hamilton Health Sciences • Hamilton, Ontario • 905.521.2100

Disclaimer: Hamilton Health Sciences (HHS) offers Google Translate to better facilitate access for our community. However, HHS makes no claims regarding the accuracy of translations. Any and all health information should be verified by a health care professional.