Hamilton Health Sciences
Achieving Excellence

Achieving Excellence

Our Mission

To provide excellent health care for the people and communities we serve and to advance health care through education and research.

Achieving Organizational Excellence

A review of the administrative and business literature tell us that the characteristics and of successful, high performing organizations include:

  • Leadership
  • Relationships
  • Planning
  • Execution
  • Continuous Improvement



  • Mutual trust and respect
  • Power of people
  • Growth & Development
  • Retain
  • Reward and Recognize
  • Tell stories


  • The power of alignment - search for synergy and linkages
  • Manage complexity through planning
  • Translation of ideology into mission, goals, tactics, objectives and practices
  • Idealism and pragmatism
  • Identification of Priorities
  • Alignment with Corporate Goals & Objectives
  • Development & tracking work plans


  • Utilize systematic process of rigorously discussing the how's and what's, questioning,
  • Tenaciously follow-through
  • Ensure accountability
  • Part of everyone's job - can't just generate ideas

Continuous Improvement:

An organizational philosophy that seeks to meet clients' needs and exceed their expectations by using a structured process that selectively identifies and improves all aspects of service (Canadian Council on Health Services Accreditation).

  •  "Try-storming"
  • Make sure you generate a reasonable number of mistakes
  • Always opportunity to improve
  • Environment where its OK to fail and yet able to distinguish when failure will lead to disaster
  • There are several methodologies, all with similar elements:
    • Juran - Diagnostic Journey, Remedial Journey, Holding the Gains 
    • Six Sigma - 1 defect in 3.4 Million opportunities
    • Lean - No waste, more with less
    • FOCUS - PDSA (Find a problem, Organize a team, Clarify the current process, Understand variation, Select an improvement, Plan, Do, Study, Act)
    • IHI Model for Improvement (Adapted from Langley, Nolan, Nolan, Norman and Provost)




Hamilton Health Sciences • Hamilton, Ontario • 905.521.2100

Disclaimer: Hamilton Health Sciences (HHS) offers Google Translate to better facilitate access for our community. However, HHS makes no claims regarding the accuracy of translations. Any and all health information should be verified by a health care professional.