Achieving Excellence

Our Mission

To provide excellent health care for the people and communities we serve and to advance health care through education and research.

Achieving Organizational Excellence

A review of the administrative and business literature tell us that the characteristics and of successful, high performing organizations include:

  • Leadership
  • Relationships
  • Planning
  • Execution
  • Continuous Improvement



  • Mutual trust and respect
  • Power of people
  • Growth & Development
  • Retain
  • Reward and Recognize
  • Tell stories


  • The power of alignment - search for synergy and linkages
  • Manage complexity through planning
  • Translation of ideology into mission, goals, tactics, objectives and practices
  • Idealism and pragmatism
  • Identification of Priorities
  • Alignment with Corporate Goals & Objectives
  • Development & tracking work plans


  • Utilize systematic process of rigorously discussing the how's and what's, questioning,
  • Tenaciously follow-through
  • Ensure accountability
  • Part of everyone's job - can't just generate ideas

Continuous Improvement:

An organizational philosophy that seeks to meet clients' needs and exceed their expectations by using a structured process that selectively identifies and improves all aspects of service (Canadian Council on Health Services Accreditation).

  •  "Try-storming"
  • Make sure you generate a reasonable number of mistakes
  • Always opportunity to improve
  • Environment where its OK to fail and yet able to distinguish when failure will lead to disaster
  • There are several methodologies, all with similar elements:
    • Juran - Diagnostic Journey, Remedial Journey, Holding the Gains 
    • Six Sigma - 1 defect in 3.4 Million opportunities
    • Lean - No waste, more with less
    • FOCUS - PDSA (Find a problem, Organize a team, Clarify the current process, Understand variation, Select an improvement, Plan, Do, Study, Act)
    • IHI Model for Improvement (Adapted from Langley, Nolan, Nolan, Norman and Provost)